Refund and Cancellation Policy

    Last Updated: January 2025

    1. Overview

    At AlgoSmiths, we are committed to delivering high-quality software development services. This Refund and Cancellation Policy outlines the terms and conditions for refunds and project cancellations.

    2. Project Cancellation

    Before Project Commencement

    If you cancel a project before work has begun, you will receive a full refund of any advance payment made, minus any applicable processing fees.

    After Project Commencement

    Once work has started on your project:

    • You may cancel at any time with written notice
    • You will be charged for work completed up to the cancellation date
    • Any remaining balance will be refunded within 14 business days
    • All work product created up to the cancellation point remains your property

    3. Refund Eligibility

    Refunds may be requested in the following circumstances:

    • Services not delivered as per agreed specifications
    • Failure to meet agreed-upon milestones without valid justification
    • Material breach of contract by AlgoSmiths
    • Duplicate payments or billing errors

    4. Non-Refundable Items

    The following are non-refundable:

    • Consultation fees and discovery sessions
    • Third-party costs (licenses, hosting, APIs, etc.)
    • Work completed and delivered according to agreed specifications
    • Custom development work that has been approved by the client
    • Training and onboarding sessions already conducted

    5. Refund Process

    To request a refund:

    • Submit a written refund request to [email protected]
    • Include your project details and reason for the refund request
    • We will review your request within 5 business days
    • Approved refunds will be processed within 14 business days
    • Refunds will be issued to the original payment method

    6. Project Modifications

    If you request changes to project scope after work has commenced, additional charges may apply. We will provide a revised quote for your approval before proceeding with scope changes.

    7. Milestone-Based Projects

    For projects with milestone-based payments:

    • Each milestone payment is released upon completion and approval
    • Approved milestones are non-refundable
    • You may cancel remaining milestones with appropriate notice
    • Refunds apply only to milestones not yet commenced

    8. Dispute Resolution

    If you dispute a charge or have concerns about a refund decision, please contact us at [email protected]. We are committed to resolving all disputes fairly and promptly.

    9. Contact Us

    For questions about refunds or cancellations, please contact us at:

    Email: [email protected]