Shipping and Delivery Policy

    Last Updated: January 2025

    1. Overview

    AlgoSmiths primarily delivers digital products and services. This Shipping and Delivery Policy outlines how we deliver our services, software products, and any physical items related to our business.

    2. Digital Product Delivery

    Software and Applications

    Custom software, applications, and digital products are delivered electronically:

    • Source code delivered via secure Git repositories (GitHub, GitLab, Bitbucket)
    • Deployment to client-specified hosting environments
    • Access credentials provided via secure channels
    • Documentation and installation guides provided digitally
    • Immediate delivery upon milestone completion and approval

    Consultation and Documentation

    Digital deliverables including:

    • Project proposals and specifications via email/cloud storage
    • Technical documentation in PDF or web format
    • Video tutorials and training materials via cloud platforms
    • Reports and analytics accessible through dashboards

    3. Project Delivery Timelines

    Custom Development Projects

    • Timelines defined in project agreement/statement of work
    • Milestone-based delivery with agreed-upon dates
    • Weekly or bi-weekly progress updates
    • Final delivery includes testing, documentation, and deployment

    Typical Delivery Timeframes

    • Small enhancements: 1-2 weeks
    • Medium projects: 1-3 months
    • Large applications: 3-6 months
    • Enterprise solutions: 6+ months

    Note: Actual timelines vary based on project complexity and requirements.

    4. Delivery Methods

    We use the following methods to deliver our work:

    • Git Repositories: For source code and version control
    • Cloud Deployment: AWS, Azure, Google Cloud, or client infrastructure
    • Secure File Transfer: Encrypted links for sensitive documents
    • Email: For credentials, reports, and communications
    • Video Conferencing: For live demos and training sessions
    • Project Management Tools: Jira, Trello, or client-preferred platforms

    5. Physical Items (Hardware/Devices)

    In rare cases where physical items are provided (e.g., development kits, hardware devices):

    • Shipping via reputable courier services (FedEx, DHL, local carriers)
    • Delivery within 5-10 business days (domestic), 10-15 days (international)
    • Tracking information provided upon dispatch
    • Shipping costs may be billed separately or included in project cost
    • Risk of loss transfers upon delivery

    6. Delays and Force Majeure

    While we strive to meet all delivery timelines, delays may occur due to:

    • Client-side delays (late feedback, scope changes, unavailable resources)
    • Third-party dependencies (APIs, integrations, approvals)
    • Force majeure events (natural disasters, pandemics, etc.)
    • Technical complexities beyond initial estimates

    We will communicate any delays promptly and work to minimize impact on your project timeline.

    7. Acceptance and Sign-Off

    For all deliverables:

    • Client review period specified in agreement (typically 3-7 days)
    • Feedback and revision requests accepted during review
    • Formal sign-off required before moving to next milestone
    • Delivery considered complete upon client acceptance

    8. Post-Delivery Support

    After delivery, we provide:

    • Bug fixes for issues identified within warranty period (typically 30-90 days)
    • Technical support as per service agreement
    • Training and onboarding sessions
    • Documentation and knowledge transfer
    • Optional maintenance and support contracts

    9. Redelivery and Updates

    If redelivery or updates are needed:

    • Minor fixes delivered within 24-48 hours
    • Updates to SaaS products deployed automatically
    • Major revisions scheduled and delivered as per agreement
    • No additional delivery charges for items within original scope

    10. Contact Us

    For questions about delivery timelines or methods, please contact us at:

    Email: [email protected]