A bad chatbot is worse than no chatbot. We've fixed enough broken implementations to know: the hard part isn't the LLM call — it's the knowledge base structure, the escalation logic, and the handoff to a human agent with full context.
We build on GPT-4 and Claude with proper prompt engineering, retrieval-augmented generation (RAG), and conversation memory. The bot answers from your docs — not hallucinated general knowledge.
Workflow automation that actually runs: approval flows, data transforms, scheduled jobs, webhook integrations. Connected to your CRM, helpdesk, and database — not just a Zapier workaround.
What we build and the tools we use to build it
GPT-4 and Claude-powered bots with natural language understanding and contextual responses.
Deploy across web, WhatsApp, Slack, Discord, and custom platforms with unified logic.
Automate complex business processes, approvals, notifications, and data transformations.
Connect bots with CRMs, databases, APIs, and third-party services for powerful automation.
Instant responses with intelligent routing, context management, and conversation memory.
Analytics-driven improvements, conversation logs, and feedback loops for better performance.
Four phases. Fixed scope. You see working software every week.
We map what you actually need — not what sounds right in a doc. Scope, dependencies, and a week-by-week plan agreed before we write a line of code.
Architecture first. We spec the data model, API contracts, and component structure. Changes here cost hours — changes in week three cost weeks.
Weekly deploys to staging. You see working software every 7 days, not at the end of the project. If something's off, you catch it early.
We ship, then we document. You get production access, runbooks, and a handoff call. Support retainers available if you want us to stay involved.
You have direct access to the engineer building your product — not an account manager. Weekly demos, async Slack channel, fixed price. No surprises on the invoice.
What's different about working with us
Get a working chatbot in 2-4 weeks with iterative improvements based on real usage data.
Secure data handling, compliance with regulations, and privacy-first architecture.
Seamless escalation to human agents with full conversation context and handoff protocols.
Our chatbots typically reduce support costs by 40-60% while improving response times by 90%.
Common questions about this service
Practical write-ups on the problems this work solves, from the AlgoSmiths blog.